By applying for an account with us (“Pilloxa Account”) via the MA, you agree to these Terms and accept to be bound by them. The Terms, together with other terms that you may come to accept while using the MA, constitute an agreement (“Agreement”) between you and Pilloxa.
Please read through the Terms thoroughly before you agree to them and enter into the Agreement. If you do not agree to the Terms, you may not register for a Pilloxa Account and enter into the Agreement.
We may offer additional functionality in the MA to you in cooperation with different third parties. Please observe that such offerings will be subject to additional terms and conditions.
2 . About Pilloxa AB
Pilloxa AB is a company incorporated in Sweden (company registration No. 559019-3354). More information about Pilloxa AB is available at www.pilloxa.com (“Website”).
David Bagares gata 3
111 38 Stockholm
3. About the MA
The MA is intended to support you in the self management of your health, disease, treatment and care. In the MA you will have access to several features for example, receive reminders when you have forgotten to take your medication, have access to your medication list and save your own notes and categorize them by timestamp and custom-made tags. The MA might give access to premium programs as add-ons to the core experience. You can have multiple premium programs from Pilloxa or several partners (“Pilloxa Partners”) and decide to activate and deactivate them as you please. Premium programs are meant to provide additional value when specific conditions, for example, a particular disease or medication, are met. The Pilloxa Partners offer, design and take full responsibility for the quality of their premium programs. In Pilloxa curated premium program you might access content created by and published on behalf of Pilloxa Partners.
Please observe that the information displayed in the MA is only intended to be used as an indicator of medication status and the information should be considered as informative only. As provided for in section 15 below, we therefore expressly disclaim all liability for errors and damages and make no warranties (either express or implied) regarding the medication status information provided through the Pilloxa System. In case of any doubt about your health status, we recommend that you always contact your doctor or 112 in case of emergency.
4. Pilloxa Account
In order to use the MA, you must register a Pilloxa Account with us through the MA (available via Google Play and App-store) and provide the information requested during the registration process. You must be at least 18 years old to open a Pilloxa Account with us or have the written approval of your guardian.
Your Pilloxa Account is personal, and you may not assign or otherwise transfer your Pilloxa Account to someone else. It is important that you provide correct information when registering your Pilloxa Account, and that you keep the information in your Pilloxa Account up to date. You are always responsible for ensuring that the information you have provided is correct, complete and current.
During the account registration you will create your own personal login credentials (“Account Credentials”). You are responsible for keeping your Account Credentials and other Pilloxa Account related information in a safe manner and in a way that they remain inaccessible to unauthorized persons. The Account Credentials and other Pilloxa Account related information are personal and may not be transferred to or used by someone else than you. You acknowledge and agree that you are fully responsible for all activities on your Pilloxa Account.
You agree to immediately notify us of any unauthorized use, or suspected unauthorized use of your Pilloxa Account. Pilloxa assumes no liability for any loss or damage arising from your failure to comply with any of the above requirements.
You may terminate your Pilloxa Account at any time, for any reason, by following the instructions on our Website or within the MA. Pilloxa may terminate or suspend your Pilloxa Account in accordance with the provisions in section 19 below. Please note that just uninstalling the MA does not terminate your Pilloxa Account.
The MA is currently provided to you free of charge.
Charges for mobile data communications and similar services may apply in accordance with the terms of your contract with your mobile phone operator.
6. Personal data
Your personal data will be processed in compliance with applicable data protection legislation. For information about how we process your personal data, please refer to our privacy notice [https://www.pilloxa.com/privacy-policy].
7. Product defect notifications
If you encounter any errors or defective behavior when using the MA, you can notify us via mail or by the chat functionality in the MA.
Further contact details to Pilloxa are set out in section 2 above.
8. Service availability
The use of the MA requires that you have a connection to the Internet and/or the use of a mobile phone or tablet. You acknowledge and agree that you are fully responsible for meeting these requirements.
The MA and the Website will normally be available around-the-clock seven days a week. We may from time to time update the MA and/or take the Website out of use for measures such as maintenance and service and/or security related issues (“Maintenance”). We reserve the right to restrict or interrupt the provision of the MA and the Website for Maintenance at any time. Any planned restrictions or interruptions of the MA and the Website will, as far as commercially reasonable, be scheduled for times when the use of the MA and the Website are normally low. We always try to communicate any planned Maintenance in advance, but do not warrant that such notification will always reach you.
9. Changes to the Services
We reserve the right to improve, enhance and modify the MA, including but not limited to making changes to operation methods, technical specifications and content, as well as to introduce new services from time to time.
10. Intellectual properties
Pilloxa and its licensors, are the sole owners of all rights including, but not limited to, all intellectual property rights to (i) the software and the services required for the provisioning of the MA; and (ii) any content that we ourselves make available on or through the MA and/or the Website, including proprietary Pilloxa content and any content licensed or authorized for use by or through Pilloxa from a third party (“Pilloxa Content”). Nothing in these Terms shall be construed as transferring any of the aforementioned rights, or parts thereof, to you.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license, valid during the term of the Agreement, to (i) use the MA; and (ii) download and print Pilloxa Content published on the Website.
You agree not to use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the MA or any Pilloxa Content, except or as expressly permitted in these Terms or by mandatory law. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Pilloxa or its licensors, except for the licenses and rights expressly granted in these Terms.
11. User Content
We may, in our sole discretion, enable you to create, upload, post, send, receive and store content, such as messages, notes, text, information, offerings, images, or other materials and information on or through the MA, the Website or through our social media channels (“User Content”).
You are solely responsible for the User Content that you upload, publish, display or otherwise provide to Pilloxa for display (hereinafter, “Post”) as set out above. You may not Post User Content that you did not create or that you do not have permission to Post. You understand and agree that Pilloxa may, but is not obligated to, review the User Content and may delete or remove (without notice) any or User Content in its sole discretion, for any reason or no reason.
When you Post User Content to us, you grant to us an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to sublicense) to use, reproduce, publicly perform, publicly display, modify, translate, excerpt (in whole or in part), publish and distribute such User Content. We do not claim any ownership rights in any User Content and nothing in these Terms will be deemed to restrict any rights that you may have to use or exploit your User Content.
12. Other services
Other terms and conditions may apply for services offered by third parties that are not part of the MA, but accessed through the Pilloxa Account. Such terms and conditions will be subject to your separate approval and acceptance.
To the maximum extent permitted by applicable law, Pilloxa and its affiliates, partners, directors, officers, contractors, licensors, agents, interns, suppliers, service providers and employees (a) disclaim all warranties, either express or implied including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement (b) shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the MA or the Website, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the MA or the Website transmitted, or otherwise made available via the MA or the Website, even if advised of their possibility. The MA or the Website delivered to you are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use.
14. Force majeure
Pilloxa shall not be liable for late, inadequate or omitted performance in accordance with the Agreement to the extent and during such time that a late, inadequate or omitted performance is to be attributed to circumstances beyond our reasonable control (”Force Majeure”). Any performances so suspended are to be resumed as soon as can be reasonably expected. Circumstances beyond Pilloxa’s control include, but are not limited to, general strike and other labor or industrial disputes, fires, explosions, flooding, earthquakes, typhoons, epidemics, wars, government measures, new or changed legislation, riots, revolutions, sabotage or adverse weather conditions that we could not reasonably expect to prepare for or otherwise find a way around.
15. Consumer rights
The Terms do not exclude, limit or otherwise restrict the rights vested with consumers under applicable consumer law and shall not be construed as such.
As a consumer you are entitled to cancel the Agreement within 14 days from the day when you enter into the Agreement. However, if you start using the MA within these 14 days your withdrawal rights are forfeited. If you want to exercise your right of withdrawal, you can contact us via or by using the relevant Consumer Agency’s form, which you can find on Pilloxa’s website.
Regardless of the aforementioned withdrawal rights, you may at any time terminate the Agreement according to the provisions set out in section 17.
16. Messages and notices
Notices to Pilloxa shall be sent to .
Notices to you will be sent (i) to the email address or postal address you have provided; or (ii) through the MA. Information of a general nature may also be provided by posting on the Website.
You may not assign your rights and/or obligations under the Agreement. We are entitled to assign our rights and/or obligations under the Agreement to any legal entity within the Pilloxa group or, provided that such assignment is not to your significant detriment, the other party acquiring the business of Pilloxa.
18. Changes to the Terms
Pilloxa reserves the right to modify these Terms at any time, and, to the extent permitted by law, such modifications shall be effective immediately upon posting of the modified Terms on the Website and/or in the MA. Accordingly, you agree to review these Terms periodically and your continued access or use of the MA will be deemed your acceptance of the modified Terms. If you do not agree to the changes you are required to discontinue use of MA. If you do continue to use the MA, you agree to be bound by the modified Terms. We advise you to review the MA and the Website periodically for any changes of the Terms.
The current version of the Terms is always available on the Website and/or in the MA. A copy of the current version of the Terms will be sent to you upon your request.
19. Term, termination and suspension
The Agreement enters into force upon your acceptance of these Terms and our confirmation thereof, and will remain in force until terminated in accordance with this section 19.
We may at any time terminate the Agreement subject to a notice period of at least thirty days.
Either party may terminate the Agreement immediately if the other party commits a material breach of its obligations under the Agreement or if the other party violates applicable law.
In addition to the above, Pilloxa may, with immediate effect, temporarily or permanently suspend you from the MA and your Pilloxa Account if you do not comply with the Agreement and the Terms, or if Pilloxa can reasonably assume that this is the case.
20. Governing law and dispute resolution
The Agreement shall be governed by the substantive law of Sweden. The courts of Sweden shall have exclusive jurisdiction over any dispute, controversy or claim arising out of or in connection with the Agreement, or the breach, termination or invalidity thereof.
If you, as a consumer, want to make a claim regarding the MA, you may contact the Swedish National Board for Consumer Disputes (Sw. Allmänna reklamationsnämden, www.arn.searn.se). If you are resident in another country than Sweden, you may file a complaint online via the European Commission’s mediation platform, please refer to www.ec.europa.eu/consumers/odr.
These Terms are effective as of April 4, 2023.